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Posts Tagged ‘Productization’

Launching with ‘good enough’ productization

Last week’s blog series ‘art of productization’ continues with more insights from Kati Riikonen, our guest writer in this week’s blog.

Yes, it’s true, ’good enough’ is not measured in the amount of features or the length of specification.  For productization, the key customer promise is a top priority it seldom requires all possible features to be showcased.

Often there is no need, nor it’s feasible, to do full productization journey before going out to market making mode.

The level of necessary productization is depending on many variables. Most importantly one should crystallize concrete goals for the post-launch actions. There are also big differences on targeted audience is B2B, B2C or C2C. In reality, the limiting factors for productization often tend to be time and money.

The following provides examples of productization check points for various types of launches.

Idea launch

  • Examples of next steps: Generate public discussion, idea exchange, testing the idea, scouting potential partners, gathering insights
  • Productization check list: None. Just go out and talk the way you do – all entrepreneurs should do idea launches every day!

Concept launch

  • Examples of next steps: Seeking for finance, crowd-sourcing for development or more insight, thought leadership, publicity, scouting for ecosystem partners
  • Productization check list: Initial customer promise, name and descriptor, differentiators, user experience and marketing assets.

Tip on naming: In B2C or C2C concept launch a legally protected name in early phase is a real asset. In B2B concept launch, it is more natural and often enough just to differentiate with customer promise and descriptors, rather than spend limited resources on the naming convention.

Tip on prioritization: In case of very limited resources, focus on the concept’s customer promise and end-user experience as top priorities regardless if it is B2B, B2C or C2C.

Commercial launch

  • Examples of next steps: Market and sell! Business development, marketing, scout, sign and train distribution channels, agents, personnel.
  • Productization check list: In case of B2C or C2C launch, the further the productization check list is completed, the more likely are scalable sales and operations to accelerate. Of course, there are always exceptions, but the fact is that agents and sales pros tend to sell what gives them the fastest and reasonable payback. Having all the productization assets at immediate disposal gives the team a head start.

Reminder: Productization process does not mean that it’s done in vacuum before going out to public. Direct end-user insight, dialogue and co-creation can – and often should – be part of the successful productization.

Feel free to post your comments & example cases!


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Check list for software and digital service productization

Recently I had an inspiring discussion with Kati Riikonen, a doer, who has been working with several companies from mobility, web and software development domains. We were exploring the needs, pros and cons of the productization of software and digital services. With Kati’s permission, I am sharing some experiences on the topic.

Fully productized service should roughly cover the following:

Pitch check list

  • Clearly differentiate from companies and competitor’s other existing services
  • Name with trademarks and legal protection
  • Short and clear customer promise
  • The elevator speech, a short and crisp 1-2 sentences description of the product or services

User experience check list

  • User experience design drivers and design blueprint
  • Product definition: detailed description of the functionality. This element can be a demo, specification, description or any other format

Assets check list

  • Marketing assets that can be distributed physically or digitally
  • Detailed sales guide, that can be distributed physically or digitally
  • Organized documentation of the service and its operations

Sell check list

  • Price, which can be told immediately and clearly
  • Distribution channel and sales people need to be able to sell the product within feasible investment of time & effort
  • Company’s own personnel and agents need to be able to tell with is being sold with few sentences
  • A client, who is about to buy the service or product, needs to be able to tell with few sentence what he/she is about to buy

Naturally one does not need to take the steps in the right order – we entrepreneurs seldom do! The above should be treated more as a reference.

Shortcuts work very well – often for a period of time. However, significant shortcuts can cause unnecessary resource needs later on. Here is an example:

The project had user experience elements well designed, but did shortcuts in most of the other areas.  User experience assets showcased the concept so well that the company was able to start sales mode immediately. It did not matter that the service did not even have a name – and it still does not have legally protected name.  It might sound an easy way to reduce the pain of productization, but now the company is facing an increasing amount of challenges with press and industry discussion. They are now spending a lot of effort and ‘air time’ to correct the misleading names and messages instead of focusing on their own pitch.

The next question is what level of productization is ‘good enough’ for public launches?

While waiting for the Part 2, post your experiences, questions & comments – thanks!

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